Privacy Policy

Effective Date: August 17, 2026
Last Updated: August 17, 2026

Maison des Séraphins (“Maison des Séraphins,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit our website, purchase our products, subscribe to our newsletter, contact our customer service, or otherwise interact with our brand.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on your interaction with Maison des Séraphins, we may collect the following categories of personal information:

Name
Email address
Telephone number
Billing and shipping addresses
Order history
Payment information (processed securely by our payment providers)
Customer service communications
Product preferences
IP address
Browser and device information
Website usage information
Cookie preferences

We only collect personal information that is necessary to provide our products and services.

2. How We Collect Your Information

We collect information when you:

Visit our website
Place an order
Create an account
Subscribe to our newsletter
Contact us by email
Participate in promotions or events
Browse our website using cookies and similar technologies

3. How We Use Your Information

We use your information to:

Process and fulfill orders
Deliver products
Process payments
Manage returns and exchanges
Respond to customer inquiries
Improve our products and website
Detect fraud and maintain website security
Comply with legal obligations
Send marketing communications (only where permitted or with your consent)

4. Marketing Communications

If you subscribe to our newsletter, we may send you updates about new collections, exclusive releases, events, and promotions.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

5. Payment Information

Payments made through our website are processed by trusted third-party payment providers.

Maison des Séraphins does not store your complete credit card or banking information.

6. Cookies

Our website uses cookies and similar technologies to:

Keep your shopping cart active
Remember your preferences
Improve website performance
Analyze website traffic
Enhance your shopping experience

You may manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

7. Sharing Your Information

We may share your information only when necessary with trusted service providers, including:

Payment processors
Shipping carriers
Website hosting providers
Email marketing providers
Professional advisors
Technology providers supporting our online store

These providers are authorized to use your information only as necessary to perform services on our behalf.

Maison des Séraphins does not sell, rent, or trade your personal information.

8. International Transfers

Some of our service providers may process or store information outside Quebec or Canada.

When this occurs, we implement appropriate safeguards to protect your personal information in accordance with applicable privacy laws.

9. Data Retention

We retain personal information only for as long as necessary to:

Complete your transactions
Provide customer support
Meet legal, tax, and accounting obligations
Resolve disputes
Enforce our agreements

When personal information is no longer required, it is securely deleted or anonymized.

10. Security

We maintain administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, misuse, alteration, or destruction.

Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Your Privacy Rights

Subject to applicable law, you may request to:

Access your personal information
Correct inaccurate information
Delete certain personal information
Withdraw your consent
Request information regarding how your data has been used
Receive a copy of your personal information where permitted by law

To exercise your rights, please contact us using the information below.

12. Children’s Privacy

Our website is not intended for children under the age required by applicable law.

We do not knowingly collect personal information from children without appropriate parental or guardian consent.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations.

The updated version will always be published on this page with the revised effective date.

14. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Maison des Séraphins
Privacy Officer

Email: info@maisondesseraphins.ca

Mailing Address:
Montreal, Quebec
Canada